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Scrum: A Breathtakingly Brief and Agile Introduction

Scrum is a lightweight framework designed to help small, close-knit teams of people develop complex products. The brainchild of a handful of software engineers working together in the late 20th Century, scrum has gained the most traction in the technology sector, but it is not inherently technical and you can easily adapt the tools and practices described in this book to other industries. You can use scrum to build a better mousetrap, for example, or to run the marketing division of a puppy chow company. You can even use it to collaborate on writing a book.

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Developing an Effective Customer Service Strategy

Have a plan to serve your customers

How does your agency manage customer service? Do you have a plan, and follow it—or do you just “wing it”? If you want to get a better handle on your agency’s customer service efforts, here’s a 10-step plan to develop and implement an effective customer service strategy.

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4 Ways to Measure Your Project Management Value

April 26, 2013

What value do you bring to your organization? It’s sometimes hard to communicate that in a tangible way to others, so the following article provides insight into how you can determine your value as a project manager…and even tell others about it.

I was recently heading back from a business trip and was waiting to board the plane. We were all standing in the jetway, the line slowly inching forward as everyone boarded the plane, stowed their luggage and found their seat. It’s always interesting to me how loud people talk in that moment. Maybe their voice echoes a little in the enclosed chamber of the jetway, but you can clearly hear people making dinner plans, talking about how abysmal their meeting was, and a host of other topics that the rest of us really aren’t that interested in.

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5 Ways to Avoid Scope Creep

May 1, 2013

A project manager was working on a small, three-month project to deliver a new piece of software. After a couple of weeks, the project sponsor decided to add some new requirements. The project manager included them. A bit later on, the sponsor made some more changes, and asked for some new functionality. Again, the project manager said that it was no problem. The changes were made. Towards the end of the three months, the sponsor went to the project manager and complained that the project was behind schedule. The project manager tried to explain that all the changes meant that there was no way that the software could be completed to the original timescales. The sponsor was not happy and the project manager was taken off that project because he was “too slow”.

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How to Monitor Your Project Progress

You need an accurate view of your progress, if you’re to deliver your project successfully. So read these 5 steps on…

How to Monitor Your Project Progress

Your projects will be changing from day-to-day, so you need to monitor progress to make sure you’re on top of everything.

If you don’t keep a close watch on progress there is a chance that your project will go off-track and you’ll fail to complete it successfully. The trick is to make progress tracking really easy. If it is straightforward for you and the team, then you’ll be able to monitor progress with a few clicks.

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2013 Project Management Salary Survey

As part of our Morgan McKinley 2013 Australian salary survey, we examined the average Project Management salaries for 2013.

Role Permanent (per annum) Contract (per day)
PROJECT DELIVERY
Junior Business Analyst $60k – $80k $450 – $500
Business Analyst $85k – $95k $550 – $650
Senior Business Analyst $100k – $125k $700 – $850
Project Manager (Projects $2m – $5m) $110k – $140k $750 – $950
Senior Project Manager (Projects $5m – $10m) $140k – $170k $900 – $1,100
Programme Manager $160k – $200k $1,000 – $1,200
Senior Programme Manager $180k – $250k $1,200 – $1,500
PROCESS IMPROVEMENT
Process Analyst $80k – $95k $400 – $550
Business Process Analyst $90k – $120k $500 – $750
Manager (Black Belt) $130k – $180k $850 – $1,200
Lead Manager (Senior / Master Black Belt) $170k – $200k $1,100 – $1,400
CHANGE MANAGEMENT
Change Analyst $70k – $95k $450 – $650
Change Manager $100k – $130k $750 – $950
Senior Change Manager $140k – $160k $1,000 – $1,200
Head of Change $170k – $250k $1,300 – $1,800

Dont Overcomplicate Things!

March 30, 2013 – Posted on ProjectManager.com

The sky is falling! The sky is falling! Project managers sometimes have a tendency to be all doom and gloom. We want to make sure all of our bases are covered and that there are contingency plans in place for everything. This mindset many times results in over-thinking and over-complicating matters. The following is an example of what happens when we over-complicate a situation, and ways to keep things simple without sacrificing planning or timelines.

We were in the middle of contract negotiations with one of our clients for a new project. We had done business together for years, so it was pretty much par for the course with non-disclosure agreements, professional service agreements, statements of work, amendments to statements of work, and work orders that served as the legal parameters for the relationship. Each time a new project was proposed, all of these documents would resurface and would need to be reviewed so that everything remained copacetic.

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How to Set Your Project Priorities

April 1, 2013  -Posted on ProjectManager.com

What are you working on today? I hope it is the stuff that is the highest priority for your company. If not, why not? It can be difficult to set project priorities, especially when you have lots of different projects across the organization delivering different things. Comparing them can be tricky. Equally, if you are working on several different projects and have some degree of flexibility with where you spend your time, have you thought about how you prioritize which one to do first?

It is normally the Project Management Office’s job to prioritize projects for the company overall. They will look at all the projects that are happening and make sure that the priority projects get the pick of resources. They might use modeling software to establish which projects have the highest return, or other types of online project management software to plan out the priority work for the year. While return on investment and financial measures are a big part of how projects are prioritized, there are a number of other ways to do it. Here are some of the ways projects may be prioritized in your business. You can also use these to consider how to prioritize your own projects and workload.

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The Worst Project Team Meeting Ever

April 4, 2013 =- Posted at ProjectManager.com

Heave a big sigh – it’s time for the project team meeting. This weekly event is met with groans from the team members. No one likes sitting in a room for an hour with this project manager and everyone thinks that the time could be far better spend doing something else. Like working on the project, for example.

Team meetings don’t have to be awful, but many of them are! Here are some of the reasons why your project team meeting could be the worst ever – and what to do about it.

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