May, 2013

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Scrum: A Breathtakingly Brief and Agile Introduction

Scrum is a lightweight framework designed to help small, close-knit teams of people develop complex products. The brainchild of a handful of software engineers working together in the late 20th Century, scrum has gained the most traction in the technology sector, but it is not inherently technical and you can easily adapt the tools and practices described in this book to other industries. You can use scrum to build a better mousetrap, for example, or to run the marketing division of a puppy chow company. You can even use it to collaborate on writing a book.

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Developing an Effective Customer Service Strategy

Have a plan to serve your customers

How does your agency manage customer service? Do you have a plan, and follow it—or do you just “wing it”? If you want to get a better handle on your agency’s customer service efforts, here’s a 10-step plan to develop and implement an effective customer service strategy.

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4 Ways to Measure Your Project Management Value

April 26, 2013

What value do you bring to your organization? It’s sometimes hard to communicate that in a tangible way to others, so the following article provides insight into how you can determine your value as a project manager…and even tell others about it.

I was recently heading back from a business trip and was waiting to board the plane. We were all standing in the jetway, the line slowly inching forward as everyone boarded the plane, stowed their luggage and found their seat. It’s always interesting to me how loud people talk in that moment. Maybe their voice echoes a little in the enclosed chamber of the jetway, but you can clearly hear people making dinner plans, talking about how abysmal their meeting was, and a host of other topics that the rest of us really aren’t that interested in.

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5 Ways to Avoid Scope Creep

May 1, 2013

A project manager was working on a small, three-month project to deliver a new piece of software. After a couple of weeks, the project sponsor decided to add some new requirements. The project manager included them. A bit later on, the sponsor made some more changes, and asked for some new functionality. Again, the project manager said that it was no problem. The changes were made. Towards the end of the three months, the sponsor went to the project manager and complained that the project was behind schedule. The project manager tried to explain that all the changes meant that there was no way that the software could be completed to the original timescales. The sponsor was not happy and the project manager was taken off that project because he was “too slow”.

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How to Monitor Your Project Progress

You need an accurate view of your progress, if you’re to deliver your project successfully. So read these 5 steps on…

How to Monitor Your Project Progress

Your projects will be changing from day-to-day, so you need to monitor progress to make sure you’re on top of everything.

If you don’t keep a close watch on progress there is a chance that your project will go off-track and you’ll fail to complete it successfully. The trick is to make progress tracking really easy. If it is straightforward for you and the team, then you’ll be able to monitor progress with a few clicks.

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